Welcome to our technical assistance area dedicated to accessing the digital resources for your training.
Our goal is to provide you with efficient and rapid support so that you can take full advantage of our digital tools.
1. Platform User Guide
To facilitate your access to the various resources, we provide you with:
- User manual for the 7speaking platform, accessible with many of our training courses.
- The user guides of our online training platforms
For Zoom users : user guide and Thinkific : this tutorial
2. Personalised technical support
If you encounter technical difficulties (connection, use of modules, access to resources), our team is available to help you. You can contact us by the following means:
- Responsible persons : Alain RIO
- Email : info@hvformations.org
- Telephone : 05 55 32 14 76 (Monday to Friday, 9am – 5pm)
3. Monitoring of requests
Every support request is handled with care by our team. Once your request is submitted, you will be given a ticket number to track it until the issue is completely resolved. You can check the status of your request at any time by contacting us through the channels above.
4. Personalised support
If you have persistent difficulty using digital resources, we offer:
- Personalised support sessions to guide you step by step in using the tools (by appointment).